Customer Service & Billing

The San Dieguito Water District provides potable (drinking) and recycled water to over 38,000 citizens in the communities of Leucadia, Old Encinitas, Cardiff and portions of New Encinitas. Our friendly and knowledgeable water billing staff is responsible for the timely and accurate billing of over 11,600 service connections in the District, while providing exceptional customer service to each and every one of our customers.

Contact Information

San Dieguito Water District
160 Calle Magdalena
Encinitas, CA 92024

Customer Service and Billing main phone: (760) 633-2658
Customer Service and Billing e-mail: [email protected]

Customer Service and Billing Hours: Monday through Friday, 7:00 am to 6:00 pm
(Closed alternating Fridays and Holidays)

Customer Service

To start or cancel water service, please call the main water billing line at (760) 633-2658 and a billing representative will be happy to assist you. The District requires a minimum of 24 hours advanced notice to make changes to water service.

Please refer to the My Encinitas map to search for your address and determine if your property is served by the District. Encinitas residents not served by the San Dieguito Water District should contact the Olivenhain Municipal Water District regarding water service.

All new customers with the District are required to pay a $20 new account setup fee and provide a refundable deposit for water service.

To report a problem with your water service, please call the main operations line at (760) 633-2810. If you have an after-hours (nights, weekends, and holidays) water emergency, please call the after-hours emergency number at (760) 633-2922.

Billing

The District bills potable (drinking) water customers on a bi-monthly basis (every two months). Recycled water and construction customers are billed on a monthly basis.

Want to go paperless? Sign-up for e-billing to have your water bills sent directly to your e-mail. Contact us at (760) 633-2658 or [email protected] to enroll in this service.

If you have questions about your bill, please call our main water billing line at (760) 633-2658 and a billing representative will be happy to assist you. Be sure to have your account number available when contacting us.

If you think your bill is incorrect or wish to dispute any services or charges on a bill, you must contact our office in writing with the nature of your concern within 5 days of receipt of your bill.

Water Rates

Current schedule of water rates.

Payment Options

We offer our customers a variety of options to pay their water bills, including:

  • In-person at the SDWD offices: We accept all forms of payment at our 160 Calle Magdalena location during our regular business hours.
  • Our secure drop box: Located outside of our offices, available 24/7.
  • By mail: Pay via check using the return envelope provided with your water bill.
  • Over the phone by credit card: Call us at (760) 633-2658; we accept Visa and Mastercard.
  • One-time online payments by credit card: Visit our online payment center to pay online.
  • Establish automatic recurring payments: Customers can establish automatic recurring payments by credit card or checking account through our online payment center.

*District field or service personnel are not authorized to receive payments for water bills.

Online Payment Center

To sign up for online services follow this guide.  Registered customers will be able to:

  • View general account information and current balance.
  • Make one-time payments by credit card (information can be saved for future use).
  • Establish automatic recurring payments for future bills by credit card and bank drafting (checking).
  • View consumption history and information.
  • View billing history and a copy of your last bill.
  • Change your billing mailing address and phone number.

Delinquent Accounts

All bills are due upon presentation. Accounts are considered delinquent if payment is not received by the District within 25 days from the bill date. Customers will receive a courtesy first notice in the mail approximately 2 days after the delinquent date. If payment is still not received within 16 days after the delinquent date, the District will post a shut-off notice on the property, and the account will incur a $40.00 late fee. If payment is still not received within 5 days of the shut-off notice being posted to the property, water service to the property will be discontinued, and additional fees and deposits will be required to be paid by the customer before water service will be reinstated.

Please contact us immediately if you are having trouble making your payment. Upon request we may be able to establish reasonable payment arrangements in order to assist our customers and avoid potential fees or interruption of service.

Returned Checks

A $40.00 service charge shall be imposed and added to the amount due for any check that is not honored for any reason by the customer’s bank. This policy includes both physical checks and automatic recurring bank draft (checking) payments. In the event of a returned check, the District will not be able to accept check payments from the customer for one (1) year.

Leaks and Responsibility

Customers are responsible for all water usage and corresponding charges as a result of consumption and leaks on their property. Furthermore, customers are responsible for maintaining the plumbing system on their property. The District is responsible for maintaining the water meter and all infrastructure on the District side of the water meter.  The District does not assist with leak detection or repair on private property.

As a courtesy, San Dieguito Water District allows residential customers to apply for one leak adjustment per year.  The leak must be repaired within two weeks of notification from the District and result in a water bill in excess of $200.00.  Receipts (for parts and/or services) showing proof of repair are required in order to process a leak adjustment.  To request a leak adjustment, please download our Customer Leak Adjustment Request Form or email [email protected] and request a form.  Complete the form and submit it to the District along with the proof of repair and partial payment of at least 50% of the original bill amount.  Only qualifying leaks with proper documentation will be considered for an adjustment.